Research Mission
Our organization stands at the forefront of groundbreaking research examining the interconnected relationships between trauma exposure, stress, and resilience among 9-1-1 telecommunicators and field first responders. Through rigorous academic study and strategic partnerships, we seek to transform understanding of the unique challenges faced by these essential public safety professionals.
Our Core Focus
We recognize that while first responders serve as the backbone of emergency response systems, the psychological impacts of their work remain understudied, particularly for 9-1-1 telecommunicators. Our research initiative addresses this critical gap by:
- Conducting evidence-based studies on acute and cumulative stress exposure in emergency communications centers and field operations
- Examining the unique psychological demands placed on 9-1-1 telecommunicators who manage life-critical situations remotely
- Investigating resilience factors that enable sustained performance under high-stress conditions
- Developing data-driven interventions to support mental health and wellbeing across public safety sectors
Academic Partnerships
Through collaborative relationships with leading academic institutions our goals are to:
- Design and implement methodologically robust research studies that meet the highest scientific standards
- Ensure our findings contribute meaningfully to peer-reviewed literature
- Transform research insights into practical applications for the public safety community
Research Priorities
Our current research agenda focuses on several key areas:
9-1-1 Telecommunicator Wellness
- Examining the unique stressors faced by emergency dispatchers
- Identifying early indicators of compassion fatigue and burnout
- Developing evidence-based resilience training programs
- Studying the effectiveness of peer support initiatives
Impact Goals
Our research aims to:
- Fill critical gaps in academic literature regarding 9-1-1 telecommunicator experiences
- Expand the knowledge base for law enforcement and public safety communities
- Inform evidence-based policies and practices
- Support the development of targeted interventions and training programs
- Promote systematic changes that enhance first responder wellbeing
Get Involved
For Researchers
We welcome collaboration with academic partners who share our commitment to advancing knowledge in this critical field.
- Joint research initiatives
- Data sharing and analysis
- Publication partnerships
- Grant and financial support for academic research projects
For Public Safety Agencies
We partner with emergency communications centers and first responder agencies to:
- Support academic research
- Support data sharing and analysis
- Assist in development of best practices